Location: Pune, India
Function: Enterprise IT
Job ID: 24108
Work Model: Hybrid

About the Company

ZS is a global management consulting and technology organization that helps businesses turn data and ideas into real-world impact. By combining analytics, technology, and human expertise, ZS works with clients across industries to improve outcomes and drive meaningful change. The company encourages curiosity, collaboration, and a strong client-focused approach.

Eligibility & Skills

• BE / BS degree with strong academic performance

• Certification such as A+ or Microsoft System Administration is an advantage

• Basic understanding of desktop and laptop hardware support

• Familiarity with Windows, macOS, and Office productivity tools

• Knowledge of troubleshooting software and system issues

• Strong communication and customer service skills

• Ability to work in a team-oriented environment

• Good analytical and problem-solving skills

  

About the IT Team

The IT Support team at ZS plays a critical role in enabling employees and clients to work efficiently. The team focuses on delivering reliable infrastructure, secure systems, collaboration tools, customized applications, and continuous technical support to ensure smooth business operations across the organization.

Role Overview

As a Technical Support Associate, you will support day-to-day IT operations by assisting users with hardware, software, and system-related issues. This role involves maintaining desktops and laptops, resolving technical problems, and supporting enterprise IT initiatives.

Key Responsibilities

• Configure, install, and troubleshoot laptop and desktop systems

• Support users with operating systems and business applications

• Assist with hardware repairs, asset tracking, and IT documentation

• Install and manage tools such as Windows, macOS, Office 365, MS Teams, and SharePoint

• Troubleshoot software, OS, and application-related issues

• Provide support for collaboration tools like Zoom and MS Teams

• Assist with Active Directory and wireless network troubleshooting (client-side)

• Support IT projects and initiatives assigned by the team

• Ensure timely resolution of technical issues with a customer-first mindset

Career Growth

• Structured training programs and learning opportunities

• Exposure to cross-functional IT systems and tools

• Clear internal mobility and long-term career growth paths

Work Model

ZS follows a flexible hybrid work model, with employees working from the office or client locations for part of the week and remotely for the remaining days. This approach supports collaboration while maintaining flexibility.

Benefits & Perks

• Health and wellness benefit

• Paid leave and financial benefits

• Professional development and learning programs

• Supportive and collaborative work culture

Travel

Some client-facing roles may require travel based on business needs. Travel provides opportunities to gain exposure, build relationships, and grow professionally.

Equal Opportunity Statement

ZS is an equal opportunity employer and values diversity, inclusion, and equal growth opportunities for all employees.

Application Note

Candidates must be legally authorized to work in India. Online application and academic transcripts are required as part of the hiring process.

ZS Hiring Technical Support Associate

Apply here : https://jobs.zs.com/jobs/24108  

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Disclaimer

This opportunity is shared to help candidates explore current openings. All role details, eligibility, and selection processes are governed by the employer through their official careers platform.