Capgemini is seeking women candidates to be a part of Contact Support Group. Grab this exciting opportunity to upskill yourself. Eligible and interested candidates shall apply ASAP.
Company : Capgemini
Position : Contact Support Group (CSG)
Qualification : Any Degree/Diploma
Experience Level : Fresher
Eligible Batch : 2024
Salary : Rs. 3.25 LPA
Location : Coimbatore
Last Date : 22 September 2024
Note:
Candidates must have an active DigiLocker account and active mobile number linked with their Aadhar Number while applying for this job
This position is currently open for Women Candidates only
Candidate should not have any backlog at the time of assessment and joining Capgemini
Eligibility:
A Candidates must have completed any 3-year diploma/graduation
A Candidate must have passout year 2024 only.
A Candidate should not have any backlog at the time of assessment and joining Capgemini
Desired Skills:
A Candidate should have an excellent communication and English-speaking skills
A Candidate should have good interpersonal skills and the ability to perform under pressure
A Candidate should have basic computing skills
A Candidate should have willing to work in a 24/7 environment
A Candidate must be open to relocating to any location and working night shifts
Roles and Responsibilities:
A Candidate should provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
A Candidate should be able to prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc.
A Candidate should be able to use ticket data and analysis, tools and use best practices in the account to support customer
A Candidate should be able to deliver what is expected
A Candidate should effectively interact starting from Greeting to resolution and call closure is what is expected
CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
A Candidate should effective in handling email as a contact channel and minimize hops between SD and the customer
A Candidate must be effective in managing the Knowledge base to resolve customer issues
A Candidate should increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
A Candidate should support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
A Candidate should troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
A Candidate should meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
A Candidate should clarify customer requirements
Probe for and confirm understanding of requirements or problem
A Candidate should greet customers in a courteous, friendly, and professional manner using agreed upon procedures
A Candidate should listen attentively to customer needs and concerns; demonstrate empathy
Guidelines
Only shortlisted candidates will be invited for the assessment/selection process
The selection process will be done in virtual mode (online)
A Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online
Apply Now:
For more details and to apply: Click here
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