Work Location: Remote (APAC Region)
Employment Type: Full-Time

About the Role

We are hiring an Associate Linux Support Engineer to support enterprise customers using Linux and open-source technologies. This role is best suited for engineers who enjoy problem-solving, learning new systems, and working directly with users in a technical support environment.

You will be responsible for handling real-world infrastructure issues across cloud, server, desktop, and IoT platforms while collaborating with a globally distributed engineering team.

What You’ll Be Doing

• Handle incoming technical support requests via multiple communication channels

• Diagnose and resolve Linux system, configuration, and performance issues

• Investigate logs, crashes, and system behavior to identify root causes

• Take ownership of support tickets until resolution

• Coordinate with senior engineers for complex technical problems

• Ensure customer issues are resolved within defined service timelines

• Document solutions, workflows, and troubleshooting steps

• Share learnings and improvements with the wider support team

• Participate in scheduled weekend or on-call rotations

• Continuously build knowledge as tools and platforms evolve

What We’re Looking For

• Strong academic performance and technical aptitude

• Degree in Computer Science, IT, Engineering, or equivalent practical experience

• Hands-on exposure to Linux environments

• Working knowledge of any two or more of the following:

  • Linux administration and system troubleshooting

  • Programming or scripting (Bash, Python, C/C++, Go, JavaScript)

  • Networking fundamentals and system configurations

  • Virtualization or cloud infrastructure concepts

• Ability to adapt quickly in a fast-paced, customer-focused role

• Clear written and verbal communication skills

• Comfortable collaborating with global and multicultural teams

• Willingness to travel internationally a few times per year for company events

Preferred Skills

• Experience with virtualization tools (KVM, VMware, VirtualBox)

• Familiarity with open-source ecosystems and tools

• Contributions to technical communities or projects

• Exposure to containers or cloud platforms

What’s Offered

• Fully remote work setup

• Competitive salary with annual performance reviews

• Performance-linked bonus structure

• Annual learning and certification budget

• Paid leave and wellness support programs

• Opportunities for international team meetups

• Inclusive, equal-opportunity work culture

Interested and eligible candidates can apply online through ZS official careers website.

👉 Apply Here : https://job-boards.greenhouse.io/canonicaljobs/jobs/7514388?gh_src=xqkkx47h1us

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Disclaimer

This opportunity is shared to help candidates explore current openings. All role details, eligibility, and selection processes are governed by the employer through their official careers platform.