CGI has announced its Off Campus Drive 2026 to recruit Service Desk Associates for its IT Support team. This hiring drive is open to fresh graduates from the 2023, 2024, and 2025 batches who are interested in starting their career in technical support and IT services.
Here are the complete job details in a simple and professional format suitable for website publishing.
📌 Position Overview
Job Title: Service Desk Associate / IT Helpdesk Executive
Hiring Type: Off-Campus Drive
Educational Qualification: B.E / B.Tech / B.Sc (Computer Science) / BCA
Eligible Batches: 2023, 2024, 2025
Experience Required: Freshers
Salary Package: As per industry standards
Work Locations: Bangalore / Pune
Application Deadline: Apply as soon as possible
Employment Type: Full-Time
Shift Requirement: 24/7 Rotational Shifts (including night shifts)
🎓 Eligibility Requirements
Graduation in B.Sc (Computer Science), BCA, B.E, or B.Tech.
Candidates must belong to the 2023, 2024, or 2025 passing batches.
Minimum 60% marks in 10th, 12th, and Graduation.
No pending backlogs at the time of application.
Strong academic record with readiness to learn new technologies.
Flexible to work in rotational and night shifts.
🛠 Technical & Professional Skills
Basic understanding of computer systems, operating systems, and networking fundamentals.
Working knowledge of MS Office tools.
Familiarity with Windows OS troubleshooting and configuration.
Understanding of helpdesk operations and incident handling processes.
Strong verbal and written communication skills in English.
Good analytical thinking and troubleshooting ability.
Capability to work efficiently in a fast-moving, service-oriented environment.
💼 Roles & Responsibilities
Act as the primary contact for users facing IT-related problems via phone, email, chat, or ticketing platforms.
Provide Level-1 support for issues related to hardware, software, networks, VPN, and applications.
Assist users with password resets, account unlocks, and access-related concerns.
Log, monitor, and resolve support tickets within defined SLA timelines.
Escalate unresolved or complex issues to Level-2 or Level-3 teams.
Maintain accurate documentation and update internal knowledge repositories.
Ensure a high standard of customer service while communicating technical solutions clearly.
🎁 Perks & Career Growth
Preference for candidates who can join immediately.
Opportunities for professional certifications such as ITIL, MS365, and ServiceNow fundamentals.
Health insurance and additional corporate benefits.
Clear growth path within IT Support and Infrastructure domains.
🏢 About the Role
This opportunity is ideal for motivated graduates who are passionate about IT support and customer service. As a Service Desk Associate, you will play a key role in maintaining smooth IT operations by resolving user issues and supporting internal systems.
📝 How to Apply
Candidates who meet the eligibility criteria can submit their application online through the official recruitment link. It is recommended to apply at the earliest to secure consideration.
For Complete Details & Application: Visit the official link and complete the online registration process.
https://cgi.njoyn.com/corp/xweb/xweb.asp?CLID=21001&page=jobdetails&JobID=J0226-1622&lang=1
👉 For More Details & To Apply: Click here
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