NEC Corporation India Private Limited is hiring Associate Support Engineer / Support Engineer for its technical support team. This is a great opportunity for fresh graduates to start their career in IT support, service desk operations, and customer service.

Selected candidates will work on incident management, troubleshooting, and providing first-level technical support to customers.

📌 Job Details

Company Name: NEC Corporation India Private Limited
Job Role: Associate Support Engineer / Support Engineer
Designation: Executive – L1 Support
Experience: 0–6 Months
Job Location: Noida
Work Mode: Hybrid
Job Type: Full-Time
Req ID: 6195

🧑‍💻 Role Overview

The role involves providing Service Desk Level 1 (L1) technical support for resolving incidents and service requests.

The focus is on ensuring high-quality customer service, timely issue resolution, and adherence to service level agreements (SLAs).

📋 Key Responsibilities

• Provide first-level technical support to customers
• Log and manage incidents, service requests, and problems accurately
• Diagnose, troubleshoot, and resolve issues or escalate when required
• Ensure resolution within defined service levels (SLAs)
• Maintain proper documentation of issues and resolutions
• Develop knowledge articles to improve support processes
• Deliver high customer satisfaction and service quality

💻 Required Skills

• Basic understanding of technical support and troubleshooting
• Good communication skills (verbal & written in English)
• Ability to work in a team environment
• Strong customer handling and interpersonal skills
• Professional and courteous behavior

🎓 Educational Qualification

• Any Graduate

📌 Prerequisites

• 0–6 months of experience (Freshers can apply)
• Ability to meet internal KPIs and service standards
• Willingness to learn and upgrade technical knowledge
• Ability to build relationships with customers
• Flexible to travel if required

🏢 Work Environment

• Role involves working in a Service Desk / Call Center environment
• Handling customer queries via phone, chat, or online systems
• Focus on technical issue resolution and customer support

📍 Base Location

Noida (Flexible to travel if required)

🏢 About the Company

NEC Corporation India Private Limited is part of the global NEC Corporation, providing IT services, network solutions, and digital transformation technologies.

📌 How to Apply

Interested candidates can apply through the official careers portal.

👉 Apply Here: https://careers.nec.com/job/Noida-Associate-Support-Engineer-Support-Engineer-UP-201305/1356103957/ 

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